WhatsApp Communication Policy

Office Planners may use WhatsApp, including WhatsApp Business services, for communications relating to:

• enquiries and business requirements;
• Client and Partner registration or onboarding;
• Partner matching and introductions;
• proposals and meeting coordination;
• engagement updates and milestone coordination;
• payment, invoice and transaction-related information;
• support and issue escalation;
• membership and account administration; and
• other communications reasonably related to your interaction with Office Planners.

The communication channels used for a particular matter may vary depending on the nature of the interaction.

Where you initiate a conversation with Office Planners through WhatsApp, request that we contact you through WhatsApp, or otherwise provide appropriate consent, we may use WhatsApp to respond to your enquiry and provide communications reasonably connected with your request, membership or engagement.

Providing a telephone number does not, by itself, mean that Office Planners will send unrelated promotional communications.

Where consent is required for a particular category of communication, Office Planners will seek or rely on consent in accordance with applicable law and applicable WhatsApp requirements.

Where Office Planners sends marketing or promotional communications through WhatsApp, such communications will be sent in accordance with applicable consent requirements, communication preferences and applicable WhatsApp requirements.

Users may opt out of non-essential promotional WhatsApp communications at any time.

Opting out of promotional communications does not necessarily prevent Office Planners from sending communications reasonably necessary to respond to an active request, administer an account or membership, manage an ongoing engagement, address a payment or support matter, or comply with applicable obligations.

You may request to stop non-essential WhatsApp communications by replying STOP, using another opt-out mechanism provided in the communication, or contacting us at hello@officeplanners.in.

Office Planners will process opt-out requests in accordance with applicable law and operational requirements.

Where appropriate, essential communications relating to an active transaction, engagement, account, payment or legal obligation may be provided through WhatsApp or another available communication channel.

WhatsApp communications may contain personal or business information, including requirements, contact information, proposals, engagement information and transaction-related communications.

Personal data received or processed by Office Planners through WhatsApp is handled in accordance with our Privacy Policy and applicable law.

WhatsApp and its associated service providers operate independently and may process information in accordance with their own applicable terms, policies and technical processes.

Users should avoid sending unnecessary sensitive personal or confidential information through WhatsApp.

Office Planners will never ask you to disclose your card PIN, CVV, UPI PIN, OTP, online-banking password or other authentication credentials through WhatsApp.

Users should make payments only through payment instructions and channels authorised by Office Planners.

If you receive a suspicious message claiming to represent Office Planners, do not disclose sensitive information or make payment until the communication has been independently verified through an official Office Planners channel.

Office Planners may operate one or more authorised WhatsApp Business numbers or accounts.

Users should communicate only with WhatsApp accounts or numbers displayed on the official Office Planners website or otherwise confirmed through an authorised Office Planners communication.

Office Planners may change, add or discontinue communication numbers or channels from time to time.

WhatsApp communications relating to active engagements are subject to the applicable Office Planners service and communication turnaround commitments.

Under our Admin & Governance framework, the target Communication TAT is within 1 working day for an active engagement, subject to applicable exclusions and engagement-specific requirements.

Response times may vary for communications received outside working hours, on weekends or public holidays, or where additional information or third-party input is required.

Office Planners may retain relevant WhatsApp communications where reasonably necessary for:

• managing requirements and engagements;
• maintaining business or transaction records;
• resolving complaints or disputes;
• preventing fraud or misuse; and
• complying with applicable legal, regulatory, tax or accounting requirements.

Retention and handling of personal data are governed by our Privacy Policy and applicable law.

WhatsApp is a third-party communication service and is not owned or controlled by Office Planners.

Availability, functionality, security features and other aspects of WhatsApp may be subject to the terms, policies and technical operation of the applicable third-party service provider.

Office Planners is not responsible for interruptions or failures caused solely by third-party communication infrastructure outside its reasonable control, subject to applicable law.

Office Planners may update this Policy from time to time to reflect changes in its communication practices, Platform operations, applicable requirements or third-party communication services.

The Last Updated date displayed at the top of this Policy will identify the latest version.