Payments & Pricing Policy

Certain Office Planners services or benefits may require an annual Client or Partner membership. The applicable membership fee, validity period, benefits, GST as applicable and renewal terms will be displayed or communicated before payment.

Partner membership is subject to verification and approval by Office Planners.

Payment of a membership fee does not guarantee any minimum number or value of enquiries, introductions, matches, engagements, revenue or business outcomes unless expressly agreed otherwise in writing.

Membership fees are separate from amounts payable for services performed by Partners.

Pricing for a governed engagement may depend on the nature of the requirement, scope of work, Partner charges, quantities, timelines, milestones, third-party costs and other applicable commercial terms.

The relevant pricing and payment terms will be communicated through the applicable proposal, scope, engagement terms or other commercial documentation before confirmation of the engagement.

In addition to any applicable membership fee, Partners may be subject to platform, facilitation, success or other agreed fees in relation to business opportunities introduced or facilitated through Office Planners.

Such fees do not apply to a Partner's genuine pre-existing clients or independently sourced opportunities where Office Planners was not involved.

The applicable rate, calculation method, payment trigger and other commercial terms may be specified in the relevant Partner Agreement, membership terms or engagement terms.

Unless expressly stated otherwise, Office Planners fees are exclusive of applicable taxes. Applicable GST or other taxes will be charged or accounted for in accordance with applicable law.

Clients and Partners remain responsible for their respective tax, invoicing and statutory obligations except to the extent an obligation is imposed on Office Planners by applicable law.

Payments may be processed through an authorised third-party payment gateway, banking channel or other approved payment mechanism designated for the relevant transaction.

Available payment methods may vary depending on the payment provider and transaction. Users should follow the payment instructions communicated for the relevant membership or engagement.

Where payments are processed through a third-party payment provider, payment information is handled in accordance with the applicable provider's security processes and terms.

Office Planners does not require users to provide sensitive payment credentials such as card PINs, CVVs, UPI PINs or online-banking passwords directly to Office Planners personnel.

Users should make payments only through payment instructions or channels authorised by Office Planners.

A payment will be treated as received once successful payment or settlement is confirmed through the applicable payment mechanism. Where applicable, an invoice, receipt or payment confirmation will be issued in accordance with the relevant transaction and applicable law.

For governed engagements, payments may be linked to agreed milestones, deliverables or payment schedules.

Partners should commence chargeable work only after the applicable commercial and payment conditions for the engagement have been confirmed.

Failed payments, duplicate payments, payment reversals, chargebacks, gateway deductions or other payment disputes will be reviewed in accordance with the applicable Terms of Use, engagement terms, payment-provider procedures and applicable law.

A payment reversal or chargeback does not automatically cancel an otherwise valid payment obligation.

Users should promptly contact Office Planners if they believe a payment has been duplicated, incorrectly processed or not properly reflected.

Membership renewal terms will be communicated before purchase or renewal. Where renewal requires a new payment or confirmation, membership will continue upon completion of the applicable renewal process.

Any automatic renewal arrangement, where offered, will be subject to the applicable terms and required consent.

Membership cancellations, engagement cancellations and refunds are governed by the applicable Refund & Cancellation Policy and engagement-specific terms.

Approved refunds will be processed through the applicable payment mechanism in accordance with that policy, applicable payment-provider procedures and law.

Office Planners may revise membership fees, platform fees or other pricing from time to time.

Unless otherwise expressly agreed or required by law, a pricing change will not retrospectively alter fees already paid for an existing membership period or commercial terms already confirmed for an active engagement.

Updated pricing may apply to new purchases, renewals or future engagements.

Applicable Office Planners fees relating to introduced or facilitated opportunities remain subject to the introduction-protection and anti-circumvention provisions contained in the Terms of Use, Admin & Governance Policy, Partner Agreement and applicable engagement terms.

This policy is governed by the laws of India. Applicable jurisdiction, dispute-resolution and arbitration provisions are contained in the Office Planners Terms of Use.