Refund & Cancellation Policy

Certain Office Planners services may require an annual Client or Partner membership. The applicable membership fee, GST as applicable, validity period, benefits and renewal terms will be displayed or communicated before payment.

Payment of a membership fee does not guarantee any minimum number or value of enquiries, introductions, matches, engagements or business outcomes unless expressly agreed otherwise in writing.

A Client or Partner may request cancellation of their membership at any time. Cancellation prevents any applicable future renewal but does not automatically entitle the member to a refund for the current membership period.

Refund eligibility is determined in accordance with this policy and applicable law.

Cancellation of membership does not affect obligations, payments or rights that arose before cancellation or that are expressly intended to continue after cancellation.

7-Day Refund Window

After a Match or Introduction

Once Office Planners has introduced or matched the Client with one or more suitable Partners in response to a submitted requirement, the applicable membership service will be considered to have commenced.

The membership fee will thereafter generally be non-refundable for that membership period, except where otherwise expressly agreed or required by applicable law.

A Client's decision not to proceed with a matched Partner does not, by itself, create an entitlement to a membership-fee refund.

Partner membership is subject to verification and approval by Office Planners. Where practicable, the applicable Partner membership fee will be collected only after the Partner has successfully completed the required approval process.

Once a Partner has been approved, activated and onboarded, the applicable membership fee is generally non-refundable for that membership period.

If Office Planners collects a membership payment before final approval and subsequently declines the application, the applicable membership amount collected for that application will be refunded, subject to applicable law and payment-processing requirements.

Suspension or termination resulting from a Partner's breach of the Terms of Use, applicable Partner Agreement or Office Planners policies does not automatically create an entitlement to a membership refund.

Membership fees are separate from amounts payable for services performed by Partners.

For governed engagements, the applicable scope of work, Partner charges, payment schedule, milestones, cancellation terms, refund conditions and Office Planners fees, where applicable, will be communicated through the relevant proposal, engagement terms or other applicable commercial documentation.

Payments may be processed through an authorised third-party payment gateway, banking channel or other approved payment mechanism.

Where an engagement is cancelled after work has commenced, any refund or outstanding payment will take into account, as applicable:

• work already completed;
• approved or completed milestones;
• committed or non-cancellable third-party costs;
• amounts already settled;
• applicable Office Planners fees; and
• the cancellation terms agreed for that engagement.

Office Planners may facilitate the reconciliation of a governed engagement but does not guarantee a refund of amounts properly payable for work already performed or costs legitimately incurred.

Where a payment is duplicated, collected in excess or demonstrably processed in error, the affected user should notify Office Planners promptly.

Once verified, any amount determined to have been incorrectly collected will be refunded or adjusted, as appropriate, subject to applicable taxes, payment-provider procedures and law.

Failed payments, payment reversals, chargebacks or payment-provider disputes will be handled in accordance with the applicable Terms of Use, engagement terms, payment-provider procedures and applicable law.

Users should first raise genuine payment or refund concerns with Office Planners so that the transaction can be reviewed.

A chargeback or payment reversal does not automatically cancel an otherwise valid payment obligation.

Refund or cancellation requests should be submitted to: hello@officeplanners.in

The request should include sufficient information to identify the relevant membership or transaction, including the registered name, contact details, payment reference and reason for the request.

Office Planners may request additional information reasonably required to verify and process the request.

Once a refund has been approved, Office Planners will initiate it through the applicable payment mechanism, ordinarily within 7–14 working days.

The time taken for the amount to appear in the recipient's account may additionally depend on the bank, payment gateway, card network or other payment provider.

Refund amounts may be subject to applicable tax treatment and adjustments required by law. Where reasonably practicable, refunds will be processed to the original payment method.

Office Planners may update this policy from time to time to reflect changes to its services, payment processes, operating model or applicable requirements. The latest revision date will be displayed at the top of this page.

Material changes affecting active transactions will be handled in accordance with the applicable Terms of Use and law.

This policy is governed by the laws of India. Applicable jurisdiction and dispute-resolution provisions are contained in the Office Planners Terms of Use.